We only confirm a Booking or a quote upon receipt of a non-refundable deposit of 40% of total tour charges, the balance being due and payable 60 days prior to departure date. In the event of bookings being effected less than 60 days before departure the full amount charged will forthwith be payable.

Cancellation must be made in writing. Upon receipt of the written notification, Motema Tours and Safaris will confirm receipt thereof and this date will determine the following charges. This applies to Tour Guides as well.
• Up to 60 days prior to departure: Credit Note allocated and can be transferred.
• Less than 60 days to departure: 100% of total cost forfeited/lost
It is mandatory for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.

We accept various payment methods, including Bank Transfers, PayPal, Credit/Debit cards at our Office. Details regarding accepted payment methods will be provided upon booking confirmation.

Yes, a deposit is generally required to confirm your reservation. We only receive Deposit Payment through Bank Transfers or PayPal (fees on clients).
The deposit amount and payment deadlines will be outlined in your booking confirmation.

• Bank Transfers
• PayPal
• Cards
  Fees on Clients accounts

Yes, you may arrange it with your consultant